Cancellation/No Show/Rescheduling Policy:
All appointments require a valid credit card to reserve your desired appointment time.
A 24 hour notice is required if you wish to cancel or reschedule your appointment.
If less than 24 hours notice is given, a late cancellation fee of 50% of the total scheduled appointment cost will be charged. If less then 12 hours notice is given, a late cancellation fee of 100% will be charged to the credit card on file. Please note, that we will only charge your credit card if you do not give 24 hours notice.
All appointments can be cancelled or rescheduled with proper notice by e-mailing Prettymelashes@gmail.com or by texting Song at 510.418.6325 and Sam at 650.305.5521 If we are unable to answer your call, we are likely servicing another client. Please be sure to leave a voice message including your first and last name- stating the time and date of your appointment you wish to cancel or reschedule.
As a courtesy to all, and to ensure sufficient time for a quality experience please be on time to your appointment. There is no extra fee for arriving late but your service may be shortened in effort to make sure client appointments following yours are not also pushed back on time. Please be aware that the full amount of your original scheduled service time will still be applied to your total at the end of your appointment.
Refunds and Returns:
No refunds, returns or exchanges are given for products or services rendered.
Reactions and Sensitivities:
A reaction to products used during your lash service, although at very low-risk, are a possibility you should be aware of when getting lash extensions. Unless known allergies are stated by you, it is unfortunately otherwise not foreseeable. No refunds will be issued for reactions, however a complimentary lash removal is available for all full sets applied by Pretty Me Lashes if such circumstance were to occur. Please be sure to let us know at your earliest convenience if you become aware of any type of reaction. We will do our best to remedy the problem on our end.
* If you have sensitive eyes or known allergies to adhesives, a Complimentary Lash Consultation is also available to you should you wish to do a patch test using our products before your initial appointment. Complimentary Lash Consultations can be made on-line using our on-line scheduling software.
While we do love children! To ensure their safety and for insurance liability considerations, we respectfully ask that no children accompany you to your appointment. Thank you for understanding.
Again, we are animal lovers at heart! But to ensure their safety, the safety of other clients who might have allergens to animals- and for insurance liability considerations- we respectfully ask you to refrain from bringing any animals with you to your appointment. Thank you for your cooperation!